Satisfaction
Returns
& Refunds
We take pride in our quality, but if something isn't right, we're here to help make it better.
Important Note
Due to hygiene standards, cosmetics and skincare products that have been opened or tested are not eligible for return.
Contact Us
Email our support team within 7 days of delivery with your order ID.
Approval
Our team will review your request and provide return instructions.
Ship Back
Pack the item securely and ship it back to our Rajapalayam studio.
Refund
Once inspected, your refund will be processed to the original payment source.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact. Returns must be initiated within 7 days of the delivery date.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gayathrirose1726@gmail.com and our team will guide you through the process.
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.